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URBAN Traveler has been serving the traveling public for 39 years. Here's some things they have to say about us:
"Always an adventure to enter this shop! The products are unique and plentiful. So many things to see. They greet you, investigate your needs,and help. I need to visit more often, but I would go broke."
Paige Thompson
"Super knowledgeable and helpful. Grateful for being able to support a small business."
Colleen Tschids
"Great products and friendly service!"
Kathy Voigtlander
"First I'd like to say that I made several phone calls and was very impressed when I talked to Willy. I decided that URBAN Traveler would be my first stop even though they were 40 miles away from my house. My wife and I had a great experience. We worked with the owner Willy and let me just say that I was impressed as he guided and helped us with our purchase. He also had lots of suggestions and was able to answer all questions. My wife has a sight disability and he also helped me make sure she will have a safe trip. I will definitely go there again and highly recommend URBAN Traveler"
Joseph
"Had a lovely experience speaking directly with the owner. I needed a bag quickly for an upcoming trip. He offered to hand deliver it to shipping today to assure it gets to me on time. Greta price + excellent customer service makes a 5star experience."
Silver
"I purchased a new piece of luggage back in September. With the special shipping needs that I had, my order had to be amended. The owner called me directly to help me through the change. It was and amazing display of customer service and attention to details that resulted in me getting my bag for my long business trip. Amazing customer service and great products. "
Steve Reeter
"Urban Traveler has a large selection of luggage, from the very best to less expensive marks. When we bought ours, they were patient and explained the various features and warranties. We also had repairs there. Highly recommended!"
Mark Gilbert
"Fun, unique, well thought out travel items. Fun gifts for others that were a hit. Love my lightweight suitcase on great rollers and small wallet crossbody purse. Great service all 3 times I have been there."
Anita McLaughlin
"I bought the wrong travel duffel and needed my order cancelled. The only option was email, and the company called me within an hour for the cancellation, not the representative, but the owner! Best customer service I have seen ever!"
Candice Delk
"I am a very savvy shopper and want to share that I just had an exceptional, personalized customer service experience with Urban Traveler. They made sure I had the right carry-on for my specific needs and taht would arrive on time. They provided even better support than the manufacturer. Thanks so much for caring about your customers. For anyone in need of luggage, you have come to right place!"
Emily Piccirillo
"I ordered a suitcase for an upcoming trip. They had the best price, so I was a little worried, you know, too good to be true! A week after my order the suitcase hadn't been sent, so I called the store and got right to the owner. My beautiful suitcase arrived just a couple of days later, with a nice note and a free mask. If there is any problem with your order, just call the store"
Ann Chapman
"Unique and fun items. Great luggage, bags and backpacks."
Chrissy Bennett
"what an absolutely charming little shop! if someone hadn't mentioned it to me, i wouldn't have even know that it has lots of adorable stuff, not just suitcases. worth a peek especially if you love studio ghibli, cute things in general, funny little gifts. The staff is very friendly "
Leslie Wondergood
"Everything you need for travel including international travel. The owner is super knowledgeable and a pleasure to chat with. We have been utilizing his store for years."
christy krejci
"After a lengthy search to find a specific Briggs & Riley briefcase, I found it online at URBAN Traveler."
Jerry G
"Just bought a very nice bag at a very nice price from Willy this afternoon. Initially came in to it"
Amy Linden
"I would give Willy (the owner) and URBAN Traveler 7 stars if I could. They have amazing inventory,, the staff"
Luke Foslien
"Great place for luggage and all things for traveling! Very helpful! Love this place!!!"
Max Kingsbury
"Needed a suitcase repaired that I hadn't purchased there. Incredibly helpful, friendly, quick turn around. Highly recommended! Saved me the shipping costs of having to send it back to the manufacturer."
Andrew Mellin
"This store has an excellent variety of quality travel bags and accessories! So many cool items all in one place to help you feel prepared for travel. Bonus: The owner is very helpful and friendly!"
Freya Hughes
"If you need something special or unusual, owner Willy will find it for you. And they’ve got everything else you need."
Emily Stevens
"Love all the travel accessories. I could spend a couple hours in here just looking at stuff."
Kim Smekofske
"Great place to purchase luggage and other travel items. Ask for Willie. He is very knowledgeable, helpful and really seems to take customer service seriously."
Patrick Robinson
"Both Jenn and her boss were extremely helpful trying to locate a suitcase with all the external pockets I wanted. "
Peggy Prescott
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Willy was amazing. He took the time to help me find exactly what I was looking for. Napoleon A, 10/5/2024 |
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Always a great time when we go in. Owners are very knowledgeable and are fun to work with. wolf...@live.com, 9/17/2024 |
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Great experience. Minda H, 9/11/2024 |
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Fantastic customer service! alis...@yahoo.com, 9/8/2024 |
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Everyone was helpful! Customer, 7/20/2024 |
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I bought two suitcases here in the late 1990 and was very happy to see the store was still open! Mark M, 6/4/2024 |
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I was the only customer (not far from closing time), so I had great, personalized service. I am counting on previous Travelpro purchases for quality in this purchase, too. mada...@aol.com, 5/2/2024 |
| outstanding top gun new product and it's very pleasant to work with Thank you, Lou " The Photo Guy " Michael, 4/23/2024 |
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Thank you for keeping your doors open after 6 pm. You have a delightful shop. Gina S, 4/6/2024 |
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Great working with Willy and Jen...always made time for me...exceptional personalized service!! hberg..@realcomm.com, 4/5/2024 |
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Jen was very helpful. Sherri L, 3/20/2024 |
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Good experience and good service Juli F, 3/12/2024 |
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Wide variety of travel goods. Jennifer P, 3/26/2024 |
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I do not like big stores. This little shop has everything I could want except groceries, and I go to the coop for those. It's fun to shop, the owners and staff are amazing. And they are strong supporters of community organizations. Linda and Willy are fantastic. Michael A, 3/5/2024 |
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Immediate kind help!!! Susan L, 3/2/2024 |
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Always find interesting and useful things Customer, 2/25/2024 |
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Staff were extremely helpful and helped us find the items we needed. We will return just for the customer service. The store was small but had several options to choose from on the products we purchased. Customer, 2/14/2024 |
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Very happy to have new wheels on my luggage! Always a welcoming greeting and helpful service! Gladys N, 1/4/2024 |
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Very happy to have new wheels on my luggage! Always a welcoming greeting and helpful service! -Gladys N, 1/4/2024 |
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I can depend on finding quality products that hold up and are versatile. Well worth considering rather than ordering on line to get at the store. Exceptional value. Vita M, 12/24/2023 |
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Always great service, great selection of travel goods!! Patricia P, 12/19/2023 |
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Always friendly and ready to help Robert F, 10/3/2023 |
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It is always a great and personal experience! Rob F, 10/3/2023 |
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Wonderful staff, best travel store around! Pat P, 8/17/2023 |
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great selection for a wide variety of travel needs! Customer, 8/5/2023 |
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Above and beyond service - thank you. Customer, 7/16/2023 |
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Thank you for the 20% discount :) Customer, 5/5/2023 |
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As always, Willy was very friendly and helpful. Took one item back and helped me find what I needed. Jan S, 4/27/2023 |
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The owner is fantastic - knowledgeable and friendly. Michelle D, 3/16/2023 |
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Everything was excellent and the person with whom I placed the order was friendly, efficient, and helpful. Customer, 3/13/2023 |
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Great service and advice from Willy. This place has an incredible selection of travel related items. Huge inventory! Wow! Customer, 3/1/2023 |
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Thank you, they both arrived at the same time.
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Always a great experience! Debra P |
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Excellent customer service Customer, 12/8/2022 |
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cosmopolitan exchange! Joachim S, 12/3/2022 |
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I appreciate the quick response to my inquiries. Britt L, 12/3/2022 |
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Thank you for the great customer service! Patricia S, 12/2/2022 |
| Dear folks at Urban, my suitcase has just arrived and I'm thrilled with it. Pleasure doing business with you and thanks for the discounted rate, Carol Mossman, 9/28/2022 |
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Jen not only knew exactly where the item was, but pointed out the plug in features. Martha & Richard, 9/14/2022 |
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Willy was fantastic! Very knowledgeable and answered all our questions! Very impressed! Sherri L, 9/11/2022 |
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Great experience! Customer, 8/26/2022 |
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Friendly and knowledgeable! Ginger W, 8/10/2022 |
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Owner is so helpful and knowledgable. Karen C, 8/7/2022 |
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Jen was awesome- helping me select a suitcase and a carry on bag. She showed me all the features. Customer, 7/12/2022 |
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Great experience! Love this store! Customer, 7/10/2022 |
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Urban Traveler is the BEST! Kathleen B, 3/30/2022 |
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Functional Service with a smile. Friendly, helpful. Great people! Customer, 6/13/2022 |
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Super helpful! Thanks! Customer, 6/12/2022 |
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answered all questions Customer, 5/9/2022 |
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Always friendly, helpful, and knowledgeable. Thanks for a good shopping experience! Robert F, 5/8/2022 |
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awesome overall experience..would shop there anytime! Customer, 3/8/2022 |
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knowledgeable staff Marilyn A, 2/13/2022 |
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Remembering prior customers. Friendliness ! Mary Ann B, 1/14/22 |
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It was a wonderful stop. Got everything on our list plus and had a great connection with Willie and my son Scott. Kim M, 1/12/2022 |
| It was a wonderful stop. Got everything on our list plus and had a great connection with Willie and my son Scott, 1/10/2022 |
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Had exactly what I was looking for! Elizabeth C, 12/7/2021 |
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Knowledgeable Richard G, 12/4/2021 |
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Cheerful , knowledgable customer support Customer, 11/15/2021 |
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Thank you very personable to work with Greg S, 11/12/2021 |
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Very friendly service. Ade N, 9/30/2021 |
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Coming to Urban Traveller is such a joy! Laurs G, 9/10/2021 |
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WE missed Willy - and Linda! But my granddaughters had fun finding cute things. An amazing offering of masks. Michael A, 9/5/2021 |
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Willy is friendly and knowledgeable and the shop has fascinating items beyond the excellent high quality luggage. Michael, 9/5/2021 |
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Wonderful products & service! Kingsbou, 8/9/2021 |
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Just bought a very nice bag at a very nice price from Willy this afternoon. Initially came in to fix a bag after I had read good reviews of experiences with other people needing fixes. When I learned the price of the fix versus buying new, my husband and I decided to buy new. Our travel pro bag is beautiful and we appreciated that Willy took the time to let us know that the bag will be donated to people in need. We will be back! Amy L, 7/18/2021 |
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Wealth of knowledge Customer, 6/26/2021 |
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Will happily recommend Adel H, 5/21/2021 |
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Really appreciate your baggalini products and sales! Gretchen B, 4/12/2021
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Always amazing service that is both friendly & knowledgeable. Kathleen B, 4/12/2021 |
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Thank you for your smiles and help! mrmcpen...@comcast.net, 2/14/2021 |
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Unique store with good quality lines of products. Beautiful & functional!! Customer service couldn't have been better! Thank you! Sue L, 1/26/2021 |
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The owner is really nice and helpful. e.smaller..@yahoo.com, 12/13/2020
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Great personality! Customer, 1/24/2020 |
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Selection and variety of items on sale at this store is amazing. This was always my go to travel store before every trip. Now it will be my go to store for whenever I need something for every day life (mask, hats, gloves, purses) and special gifts for any one! Grame, 10/27/2020 |
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Such excellent service and products! Called ahead to hold some masks and was so pleased to be able to walk in, pay and leave. Patricia P, 10/13/2020 |
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Very pleasant staff Barbara W, 10/8/2020 |
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Thanks, were a great help Linda V, 8/9/2020
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My daughter loves her new bag and the owner was more than helpful!!! Definitely will be back!! A++++ customer service!!! So friendly!! Victoria P, 7/30/2020 |
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Great selection! Staff go above & beyond to provide excellent service! Thank you! Patricia P, 7/16/2020 |
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Friendly clerks and owner. Great selection. Virginia O, 7/8/2020 |